Terms and Conditions

PrairieLine Outdoors Terms and conditions:

PrairieLine Outdoors LLC (“Contractor,” “we,” “us”)

Address: 2504 S Lyndale Ave, Sioux Falls, SD 57105

Phone: 605-518-9054

Email: Info@prairielineoutdoor.com

Website: www.prairelineoutdoor.com

These Terms & Conditions apply to all services provided by Contractor to the “Client” (“you”). By accepting an estimate, signing a proposal, clicking “Approve” online, scheduling service, or paying any invoice/deposit, you agree to these Terms.

1) Estimates, Scheduling, and Scope of Work

• Estimates are based on conditions observed at the time of quoting and are valid for 30 days unless stated otherwise.
• Scheduling is subject to weather, site conditions, material availability, and workload.
• Change Orders: Work outside the original scope (added areas, additional materials, design changes, extra snow visits, etc.) requires approval and may increase price and timeline. Text/email approval counts as authorization.

2) Client Responsibilities (Access & Site Conditions)

To prevent delays and avoid damage:

• Access: Client must provide unobstructed access to work areas including unlocked gates and access to water/electric where needed.
• Locked Gates / No Access: If we cannot access the property at the scheduled time, we may reschedule and charge a $45 trip/lockout fee.
• Pets/Animals: Secure pets and keep animals away from work zones. If pets prevent safe work, service may be skipped and rescheduled with the trip fee.
• Personal Property: Client must remove/secure items in service areas (toys, hoses, décor, lawn ornaments, lights, furniture, etc.). Contractor is not responsible for damage to items left in work areas.
• Hidden Items & Private Lines: Client is responsible for disclosing/marking private irrigation lines, invisible fences, landscape lighting wire, shallow utilities, drain lines, edging, septic components, and any hidden objects.

3) Weather and Seasonal Conditions

• Weather (rain, saturated soil, drought, wind, lightning, freeze/thaw, snow/ice) may delay or prevent service.
• Lawn and landscape results vary based on watering, shade, soil, pests, and weather; no guarantee of specific turf results unless written in a separate program agreement.
• Snow removal outcomes depend on storm intensity, drifting, municipal plowing, parked vehicles, and access; “bare pavement” is not guaranteed during active storms.

4) Property Damage & Normal Service Risks

We take care to protect property, but outdoor work includes inherent risk.

• Pre-existing conditions: Contractor is not responsible for damage caused by pre-existing issues (cracked windows, brittle siding, weak edging, existing settling, etc.).
• Normal equipment impact: Minor turf impressions, rutting, or tire tracks can occur, especially in wet conditions. Contractor will use reasonable judgment to minimize damage but is not responsible for normal impressions from standard equipment use.
• Beds/edges: Some disturbance to mulch/soil/border edges may occur during service; Contractor will finish to professional standards.
• Accidental damage: If Client believes Contractor caused damage due to negligence (example: rock thrown into a window), Client must notify Contractor within 48 hours with photos so Contractor can investigate.

5) Payments, Deposits, and Billing

Unless otherwise stated in writing on your proposal, the following applies:

A) Maintenance / Routine Services (Mowing, Cleanups, Snow Visits, etc.)

• Services are invoiced after job completion (or after each service visit, depending on the service).
• Invoice due upon receipt.

B) Projects (Irrigation Installs/Repairs, Hardscape, Landscaping Projects)

Project payments are due as follows:

1. 50% Deposit due at acceptance to reserve scheduling and secure materials.
2. 25% Progress Payment due when the project reaches approximately 90% completion (substantial completion).
3. 25% Final Payment due upon completion of the project.

Deposits:

• Deposits may be non-refundable once materials are ordered, custom items are fabricated, or crew time is reserved.

Non-payment:

• Contractor may stop work and/or withhold completion if any payment milestone is not paid when due.
• Restarting a paused project may require rescheduling based on availability.

6) Late Payments, Collections, and Fees

• Past due balances may incur late fees/interest up to the maximum allowed by South Dakota law, plus reasonable collection costs.
• Client agrees to pay reasonable costs of collection (including attorney fees and court costs where permitted) if the account is sent to collections or legal action is required.
• Contractor may suspend future service for any unpaid balance.

7) Returned / Failed Payments

If a payment is returned or reversed (check/ACH/card):

• Client agrees to pay the invoice balance plus applicable bank charges and a $30 returned payment fee (not to exceed the maximum allowed by law).
• After a returned payment, Contractor may require future payments by cash, card, or certified funds.

8) Cancellations & Rescheduling

• Maintenance: Please provide 24 hours notice to reschedule/skip. Late cancellations may incur a $45 trip fee.
• Projects: If Client cancels after materials are ordered, Client is responsible for restocking fees, delivery charges, and labor already performed.

9) Limited Warranty (Workmanship)

Unless your proposal states otherwise:

• Hardscape (pavers, patios, walls): 1-year workmanship warranty covering defects caused by improper installation. Excludes settling from soil movement, freeze/thaw shifts, erosion, misuse, heavy vehicle traffic, or acts of nature.
• Landscaping (grading, bed installs, mulch): 30-day workmanship warranty. Plant material is not guaranteed unless explicitly written on your quote (watering/weather/pests are outside Contractor control).
• Irrigation: 30-day workmanship warranty on repairs; installs per proposal. Excludes freeze damage, improper winterization by others, pressure issues, electrical problems outside Contractor work, or third-party damage.
• Snow removal: No warranty due to changing conditions.

Exclusive remedy: Contractor’s obligation is limited to repair or replacement of affected work at Contractor’s discretion.

10) Limitation of Liability

To the fullest extent permitted by law:

• Contractor is not liable for indirect, incidental, special, or consequential damages (loss of use, lost profits, etc.).
• Contractor’s total liability for any claim is limited to the amount paid for the specific service related to the claim.
• Client must report any claim within 7 days of discovering the issue.

11) Photos & Marketing

Contractor may take before/after photos for documentation and marketing. Client may opt out by written request.

12) Governing Law & Venue

These Terms are governed by South Dakota law. Any dispute must be brought in a court of competent jurisdiction located in Minnehaha County, South Dakota, unless required otherwise by law.

13) Severability

If any part of these Terms is found unenforceable, the remaining sections remain in effect.

14) Acceptance

By approving an estimate, signing, scheduling service, or paying any invoice/deposit, Client acknowledges they have read and agree to these Terms & Conditions.